Managed IT Services

Your organization needs to ensure that critical IT systems are always available to support core business functions in a cost-effective and efficient manner. JM Hawkins IT Service management team will put together a comprehensive plan to ensure all your servers, network appliances and desktops are properly supported both remotely and locally.

Server & Desktop Management: We proactively update, manage, and backup all your computers and servers. Our server and desktop management team uses a combination of onsite service and remote support to deliver our complete management solution.  We use a proactive approach to update applications, apply security patches, and new malware definitions to protect your organization’s IT systems.

Network Infrastructure & Firewall Management:  We have provided our customers with best of breed solutions that enable users to utilize a robust and secure network infrastructure that is easy to manage and secure. We provide solutions to monitor and assess your network security, giving you continuous visibility into and control over firewall infrastructure, network security policies and underlying IT risks.  Our solutions enable you to effectively improve the firewall management of policies and changes and ensure network compliance.

Email Management and Support:  Email remains the primary communication channel between the customer and the company.  Ensuring email is always running and free of viruses, spam and unauthorized content is critical to your business.  JM Hawkins’ management and support solutions will eliminate the hassle, risk and stress of email management providing a comprehensive solution to protect against inbound attacks – including advanced malware -, as well as outbound threats and data loss with a wide range of top-rated security capabilities. These capabilities cover: antispam, antiphishing, anti-malware, sandboxing, data leakage prevention (DLP), identity based encryption (IBE), and message archiving.

Data Backup and Recovery Management:  Data backup is an insurance plan protecting against accidental loss of user data, database corruption, hardware failures, and even natural disasters. Important files are accidentally deleted all the time. Mission-critical data can become corrupt. Natural disasters can leave your office in ruin. With a solid backup and recovery plan, you can recover from any of these. Without one, you’re left with nothing to fall back on.  J.M. Hawkins backup and recovery solutions will safeguard your critical data while creating operational efficiencies by reducing backup time, improving data recovery, and cutting infrastructure, tape, and administrative costs.

Software Maintenance and Support:  Prepare your software infrastructure for future business challenges by outsourcing your software maintenance and support services to J.M. Hawkins.  Our software maintenance and support services include long-term and incident-based support, on-site and remote troubleshooting and support, installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services.  We provide you with long-term continual maintenance and real-time support services for all your software requirements.  Our experts follow a well-defined and scalable maintenance process, and consistently promote preventive maintenance best practices to ensure efficient project management and minimal software downtime. We’ll customize a service package that suits your requirements in terms of levels of support, pricing and project delivery options.

Wifi Design and Management:  Wi-Fi is a critical component in addressing ongoing capacity constraints caused by the exponential growth in mobile devices (smartphones & tablets) and applications.  J.M. Hawkins wifi professional services provide mobile and wireline operators a cost-effective and fully managed wifi deployment option that ensures seamless integration with existing networks, and the highest levels of service quality and security. Our wifi services include business consulting, network design, integration and OSS/BSS implementation, as well as post-deployment support. We work with customers on all sizes of projects.

Mobile Device Management:  Our mobile device management solutions address the costs, security risks, and management challenges associated with mobile adoption that traditional IT tools cannot address.  Our solutions allow you to secure and manage mobile devices across multiple operating systems, by providing secure corporate email, automatic device configuration, certificate-based security, and selective wipe of enterprise data for both corporate and user-owned devices.  With our services, an IT administrator can manage the lifecycle of the device and its applications, from registration to retirement, and rapidly accelerate operationalizing and scaling their Mobile IT infrastructure.  J.M. Hawkins offers comprehensive mobility solutions in a controlled manner, protecting your company, customers and staff from security breaches and enabling you to leverage mobile technology for improvements in business adaptability, productivity and profitability.